UAB eComCharge is a technology company that builds white label software, cloud payment processing systems, and transaction management tools for Payment Service Providers, Acquiring Banks and other kinds of payment businesses.
UAB eComCharge, a company incorporated and registered under the laws of Lithuania, with legal entity code 306090057, having its registered office address at Juozo Balčikonio g. 3, LT-08247 Vilnius, Lithuania, is the data controller of your personal data. You can contact our company regarding any questions related to your data protection and privacy using the email address below or write a message on our webpage with the topic “Personal data related request” Our contact e-mail address is email@example.com.
We will only collect and process your personal data when the law allows us to. Most commonly, we will collect and process your personal data in the following circumstances:
When you wish to cooperate with us, you must fill in the Registration form on our Website. For such reason, we are collecting and processing the personal data you provided for us on the Registration form:
The purpose of processing – provision of services
The legal basis for processing – the performance of the contract between us and you as a Corporate Client or the necessity to take steps at your request before entering into a contract.
The period of data storage is 10 years after ceasing the use of our services in case the contract is signed or one year if there are no further actions and services agreed upon after submission of the contact form.
When you contact us by corresponding with us, including via e-mail and Website, to answer your requests and provide you with the technical support we may process:
The purpose of processing is to answer Client questions and requests while providing support and improving the quality of our services.
The legal basis for processing is the performance of the contract between us and you as a Corporate Client or the necessity to take steps at your request before entering into a contract or legitimate interest of the Company.
The period of data storage is 180 days after the request is solved.
When you file any complaint in connection with our services we are obliged to handle the complaint and we must therefore process the:
The purpose of processing is to handle Clients’ complaints.
The legal basis for processing is to comply with legal obligations.
The period of data storage is 1 year from the date of the final reply to the complainant.
The Company is constantly growing and has open positions in the Company. If you are applying for a job at our Company in response to a job advert, whether advertised on a Company’s profile on LinkedIn or you were recommended by a third person (e.g. by current employees of the Company), we shall process personal data of job applicant and potential candidates for employment to assess the suitability of the candidate for a particular position you are applying for. During the recruitment process, we may process the data that you provide us with your resume or application and/or we receive from other sources (e.g. recommendations from your previous employers):
The purpose of processing is identifying and evaluating candidates for potential employment (assessing his/her suitability for a particular position) and contacting candidates.
The legal basis for processing is your consent (by applying for a particular position in the Company and sending your resume and other documents to us).
The period of data storage is until the recruitment process is completed, but not longer than 1 year from the date of your consent.
As you visit or interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, session logs and other similar technologies. For this, we also may use Google Analytics tool, which lets us to collect and analyze the relevant data. You can learn more about how Google Analytics works and the information it allows us to collect and analyze here.
The purpose of processing is to allow the correct functioning of our webpage and to improve our Website and users’ experience.
The period of data storage – depends on the technologies used for data collection.
In case we need to process personal data by legal obligation or under the terms of a contract we have entered with you (or if we need to take steps at your request before entering into a contract) and you do not provide us with this personal data, we may not be able to comply with legal requirements and provide our services to you or will not be able to conclude and execute a contract with you.
We put our best efforts into keeping your data safe and always require a high level of security and confidentiality from our employees and partners. eComCharge UAB can transfer personal data in the cases allowed by legal acts to third parties:
eComCharge will inform Customers (legal entities) about all such requests for information containing personal data except in cases where it is not permitted by law.
In some cases, when we provide your personal data to third parties, those third parties may process your personal data as independent data controllers. In such cases, we are not responsible for the processing of your personal data performed by such third parties.
We process your personal data only in Lithuania – there is no data sent to other European Union countries.
As a data subject, you have several rights concerning your personal data. You can exercise the rights that are mentioned further by contacting us at firstname.lastname@example.org:
How can you exercise your rights?
You can submit a request by sending it by mail or e-mail. The request must provide sufficient details that allow us to properly understand, evaluate, and respond to it (should be clear, include your name, information about what rights and to what extent you wish to exercise, and how you would like to receive a response and the request must be signed). If you submit your application electronically, the information will also be provided electronically, unless you request in advance to provide it in a different way.
Your request must also provide sufficient information that allows us to reasonably verify you are the person or an authorized representative of a person whose personal data we are processing. If your request is submitted by an authorized representative, a written authorization (power of attorney) and information that verifies the identity of the representative must be enclosed with the request.
We cannot provide you with the information or exercise your other rights if we cannot verify your identity. If we cannot identify you from the information provided or if we have reasonable doubts about your identity, we may request you to provide additional information about yourself.
We will endeavour to process your requests and provide you with the information as soon as possible, but no later than 30 calendar days from the date of receipt of your request. If due to certain circumstances, such as the complexity of the submitted request (e.g. if it is necessary to seek the assistance of data processors) or the large number of other requests processed by the Company, the period may be extended up to two further months. In such case, we will inform you of any extension within one month of the receipt of your request together with the reasons for the delay.
Requests are processed and information and data are provided free of charge, but we reserve the right, in certain cases, to either waive your rights (where the request is unreasonable or disproportionate or repetitive), or the provision of information may be subject to charges – a reasonable fee taking into account the administrative costs of providing information or communication.